Return & Refund Policy

RETURN POLICY

We stand behind our products 100%. We work with some of the best factories in the world, as well as select partners we believe to be unique in the marketplace. We’re confident that the design details, quality and safety of our merchandise will meet, if not exceed, your expectations. We care about your satisfaction and our Customer Care and Store Teams are always here to help.

We hope you love your selections as much as we loved designing them. If you’re not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund for most of our merchandise within 30 days from receipt of product or purchase from a store. Proof of purchase is required for a refund.

We will gladly issue you a replacement item or issue a refund back to your original form of payment for any of the following reasons:

+ You receive an incorrect item

+ Your order contains damaged product(s)

+ Your order has a printing mistake

+ Part of your order is missing from the package

 

RETURN INSTRUCTIONS

Our refund policy is 30 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. 

How do I return a product?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.  

To start a return, you can contact us at: contact@jazoop.com

Email content clearly states the reason for return. Should attach photos if the product is defective by Jazoop. We will review and reply to you as soon as possible.

Pack the item(s) securely in the original product packaging.All items must be returned in good condition. In case the item(s) is received in damaged condition, please contact the customer support.

Send the return package to the following address: 

Jazoop Returns Processing - 1705 Taylor St ,Lampasas TX 76550''

please include your order details slip with the item(s).

Package should be shipped pre-paid through a traceable method like USPS or any Insured Parcel Post.

If the goods are defective due to our production or shipping process. We will bear charges for shipping back the item.You can report the cost of shipping back to us via Email and we will refund your product with Paypal money. We do not accept COD deliveries.

You must provide correct Return Tracking number when filing the Return Form in order to get your return successfully processed.

Regular products can be returned for refund, exchange or store credit, whereas, bespoke or made-to-measure products can only be returned for alteration.

When will you receive your refund?

Once the Fulfillment center has received and inspected your return (Usually within 72 hours of receipt), you will receive an email confirmation that your return is completed. Have questions?

All returns product will be processed through our inspection department for approval/rejection. If you are approved for a refund please allow 3-5 business days to receive your refund once it is refunded.

We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days.

Method of refund: We will refund you via Paypal email of customer.

Jazoop Team is happy to help!

Email us at : contact@jazoop.com

CUSTOM PRODUCT

Custom product and COM are made to order especially for you and may not be returned or cancelled. Custom product include upholstered furniture, custom cushions and COM.

 FINAL SALE & CLEARANCE ITEMS

Final Sale and Clearance items are not returnable or exchangeable except for manufacturing defect. These items are identified by .99 endings in price.

 OUTLET MERCHANDISE

The items at our Berkeley and Vacaville Outlets are discounted from our regular retail prices, updated weekly and include discontinued and second quality merchandise, as well as production samples and favorite pieces used on photo shoots. Prices are as marked and take into consideration any dings, dents or scratches. Online and in-store promotions do not apply. All discounted items are sold “as-is” without warranty and are not eligible for return.

 DAMAGED PRODUCT

Furniture is carefully inspected prior to shipment, and we ask that you inspect your pieces upon receipt. For items received via White Glove Delivery, your signature is required at the time of delivery. If a defect is discovered, please contact our Customer Care team at: contact@jazoop.com

Furniture that is refused due to size will be exchanged for merchandise or store credit only. We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.

Please note that a restocking fee of up to 25% of the product price may be charged. Additionally, no furniture returns are accepted in store.

 CANCELLATIONS

Custom orders may not be canceled. We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.

When you submit your order online, it is instantly entered into our database, your order confirmation email is sent, and your payment is verified by our system. Within an hour or so, your order is transmitted to our fulfillment centers and can no longer be modified in any way.

We hope that in most cases this expedited order process works to your advantage; however we recognize that it can make it difficult to cancel or modify your order.

In some cases, it is possible to cancel backordered items on your order, since they are not scheduled for immediate shipment. To speak with our Customer Care team to inquire about canceling or changing an order that’s already been placed, please email us at contact@jazoop.com. We are available to assist you Monday through Friday from 7 am to 5:30 pm (PT), Saturday from 8 am to 1 pm (PT), and are closed on Sundays.

 QUESTIONS

Contact our Customer Care team at: contact@jazoop.com, or visit us at one of our stores. Our Customer Care team is available Monday through Friday from 7 am to 5:30 pm (PT), and Saturday from 8 am to 1 pm (PT).

Jazoop, INC. ATTN: DMCA COPYRIGHT AGENT

Address: 1705 Taylor St ,Lampasas TX 76550

Mail: contact@jazoop.com